Refund Policy
A legal disclaimer
Effective Date: April 13, 2025
We take pride in the care and craftsmanship of every handmade piece we ship. While we package each item carefully, we understand that damage can occasionally occur during transit. Below is our policy for requesting a refund in the event of a damaged or defective item.
Damaged or Defective Items
If your item arrives damaged, please notify us within 7 days of delivery by emailing [Your Email Address] with:
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Your order number
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Clear photos of:
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The damaged item
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The outer packaging (including any visible damage)
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The shipping label
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We will review the provided information, but cannot guarantee a refund will be issued. Our decision is based on the nature of the damage and the circumstances of the shipment.
If the packaging arrives in good condition but the item itself is damaged or defective, please contact us with the required photos, and we will request that the item be returned to us for inspection.
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You will be responsible for return shipping.
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Once we receive and inspect the item, we will determine whether a refund is appropriate.
Refunds will only be issued after the returned item is received and reviewed.
Shipping Carrier Damage
If the item appears to have been damaged in transit and the packaging shows clear signs of mishandling, you will need to file a claim with the shipping carrier directly. We are not responsible for damage caused during shipping by third-party carriers.
Refund Method
Approved refunds will be processed back to your original method of payment. Please allow 5–10 business days for the transaction to reflect, depending on your bank or card provider.
Final Notes
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We do not offer refunds for general dissatisfaction, change of mind, or custom/personalized orders (unless they are found to be defective).
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Refunds are not guaranteed and are issued at our discretion after review.
If you have any questions or need assistance, feel free to reach out to us at:
Thank you for supporting handmade and for your understanding.